Terms

TERMS & CONDITIONS

OUR UNCONDITIONAL GUARANTEE

We understand that buying by phone, by mail or online is an act of trust, and we want to be worthy of yours. Consequently, your order is backed by this unconditional guarantee: If you are not completely satisfied with the quality of your purchase, please contact us immediately and we will do whatever we can to help make it right for you.

TERMS AND CONDITIONS

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this website agree that access to and use of this website are subject to the following terms and conditions and other applicable law. When you use our website, you accept our Terms & Conditions; if you do not agree with our Terms and Conditions, do not use our website.

Paleo Meals To Go is committed to providing the finest in customer service, and this page is intended to lay out our terms of use and clarify our policies in handling your orders, as well as answer any problems, concerns or questions that may arise from your shopping experience with us.

This website is owned and operated by Freeze Dried Meals To Go, LLC dba Paleo Meals To Go.  We maintain this website as a service to our visitors and customers, subject to the following terms and conditions concerning the use of our website.

Paleo Meals To Go reserves the right to modify content on our website and in these Terms & Conditions periodically without prior notice.

WARRANTY DISCLAIMER

This website and the materials and products on this website are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, www.paleomealstogo.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. www.paleomealstogo.com does not represent or warrant that the functions contained in the website will be uninterrupted or error-free, that the defects will be corrected, or that this website or the server that makes the website available are free of viruses or other harmful components. www.paleomealstogo.com does not make any warranties or representations regarding the use of the materials in this website in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

PRIVACY POLICY

Paleo Meals To Go uses this privacy statement in order to demonstrate our firm commitment to your privacy. The following discloses our information gathering and dissemination practices for our website.

PERSONAL INFORMATION

Under no circumstances do we share any information that can personally identify you with any entity outside of www.paleomealstogo.com, nor do we obtain any personally-identifying information about you beyond that necessary to process any orders you place with us, or unless you choose to provide such information by filling in and submitting web forms or other similar means of communication on our website. By purchasing from Paleo Meals To Go, you agree that we may provide notices to you in the following ways: (1) a banner notice on the product, or (2) an email sent to an address you provided, or (3) through other means including mobile number, telephone, or mail you provide at checkout.

Your browser must be able to support cookies in order to place an order on our website. If you do not have cookies enabled, you will not be able to complete an order or effectively use our forum. The remainder of the pages and functionality on our website does not require you to accept cookies for their use.

What are cookies? Cookies are small text files stored on your computer by your browser and used to identify your computer or save certain preferences or other pieces of data regarding your usage of a website. Only the website that requested the creation of a cookie can access the information in that cookie; websites cannot read the cookie of another website.

STATISTICAL INFORMATION ABOUT YOUR VISIT

Certain information is obtained while visiting our website, even if you do not place an order or create an account with us. This information cannot be used to identify you personally, but is used to record information about visits to our website. This information is used to create statistical data such as how many people visit our website, which pages they visit, and which browsers are being used. We use these statistics about your visit to help us improve the performance of our website and the overall user experience.

GOOGLE ANALYTICS

We use a tracking tool called “Google Analytics” to collect the aforementioned statistical information. We use the information we receive from Google Analytics to improve our website. Google Analytics uses the IP address assigned to your computer on the date you visit as its means of identification, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Although Google Analytics saves a cookie on your computer to identify you as a unique user the next time you visit our website, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to our website is restricted by the Google Analytics Terms of Service and the Google Privacy Policy.

COPYRIGHT

The entire content included in this website, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of www.paleomealstogo.com. The collective work includes works that are licensed to www.paleomealstogo.com. Copyright 2015, www.paleomealstogo.com, ALL RIGHTS RESERVED.

Permission is granted to electronically copy and print hard copy portions of this website for the sole purpose of placing an order with www.paleomealstogo.com or purchasing www.paleomealstogo.com meals. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the website solely for your own non-commercial use, or to place an order with www.paleomealstogo.com.  Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this website is strictly prohibited, unless authorized by www.paleomealstogo.com. You further agree not to change or delete any proprietary notices from materials downloaded from the website.

HOW WE MAKE SHOPPING SAFE

Our website payment gateway is hosted by PayPal. For more information on PayPal’s security please see: https://www.paypal.com/us/webapps/mpp/paypal-safety-and-security.

Still prefer to order the good old-fashioned way? If you would like to order over the phone, you can call us at (224) PALEO-52 (224-725-3652) and we will be glad to take your order.

RETURNS

If you are dissatisfied with the quality of your purchase or if there are any extraneous, mis-shipped items in your order, please call us immediately for instructions on returning those items. We accept returns on all unopened food packages if returned within 30 days of purchase.

Depending on the particular item or quantity of mis-shipped items, we do not necessarily request their return. If an item is defective or has quality issues, we will request it be returned so we can ascertain the nature of the problem. If a return is warranted, we will ask you to prepare the product for pickup and we will refund your shipping charges when we receive the package. To be eligible for a refund, all non-defective items must be returned in saleable condition.

We will ship out any replacements or substitutions as soon as possible, free of any shipping charges to you. If you request a refund or credit, we will process the refund or credit when we receive the returned items. We ordinarily will not include the original cost of shipping in the refund or credit.

MISSING ITEMS

If any items are missing from your order, please call us immediately to inform us of the oversight. We will send any shorted items as soon as possible, free of any additional shipping charges to you.

DAMAGED OR LOST SHIPMENTS

If your shipment arrives in poor condition or is long overdue, please contact us immediately to inform us of the issue. We will assist you in trying to track down the problem, but our customers should understand that we have no control over the package once it leaves our fulfillment center.  If you choose and pay for a guaranteed service at the time you place the order, we will work with you to file a claim with the shipper. Paleo Meals To Go cannot replace every order free of charge when the shipping company loses your package, or if it is stolen off of your doorstep, or under other circumstances that are beyond our control, but we will work with you on an individual basis to come to some sort of mutually agreeable resolution.

When your order ships, you will receive an email with the tracking number from Paleo Meals To Go and you can watch its progress. If it still has not arrived by the anticipated date, please call us and we’ll work with you to track it down.

If you’re placing a large order and are worried that it may be lost or stolen, you should make arrangements to insure the order by contacting us.

PRICING

The prices listed on the website reflect our most recent prices. We reserve the right to modify or update our prices periodically as necessary. However, despite our constant vigilance, an occasional error may occur.

PRICING DISCREPANCIES

If there is a discrepancy between the listed price of an item on your order and the correct price, we will take one of the following actions:

  1. If the correct price of an item is lower than that on your order, we’ll charge you the lower price and ship your order.
  2. If the correct price of an item is higher than that on your order, we’ll make a reasonable effort to contact you to alert you to the correct price and confirm your desire to receive the item still. If we can’t contact you, we’ll ship your order anyway and either:
  3. charge the price listed on your order, if the error in pricing is ours, or
  4. simply change the price on your order to reflect the correct price.

SHIPPING

Please understand that we do our best to ship your order in a timely fashion and in as secure a condition as possible, and we generally have had positive experiences with the delivery services we use.  However, we cannot ultimately be responsible for your order or its timely delivery by those delivery services once it leaves our hands. Please make sure to provide us with correct addresses and any special delivery instructions to assure your orders reach you in a timely fashion and good condition.

Should any problems occur during delivery before the shipment leaves our delivery service’s care, we will take responsibility for replacing or refunding your order. If the order is marked as delivered on our delivery service’s records and upon investigation is found to have been so done to the best of their ability and in the best of faith, replacing orders damaged or lost thereafter will be your responsibility.

 

RUSH SHIPPING

In a rush? Call us and we can work with you to determine the best shipping option.  We can usually ship your order Next Day Air, or 2-Day Delivery.

During a normal business week, most of our orders ship within 1-3 business days.  However, we cannot guarantee shipment within 1-3 business days in all circumstances because our operation is small and sometimes our orders are large.

If you have any concerns at all about receiving your order by a specific date, please contact us and we will do our best to prioritize your order. You should call us because there are times when your order will not ship out the same day you place the order.  For example, if you place an order on Friday, we may not ship it until Monday.  If you chose overnight shipping services on Friday when you placed the order, you actually wouldn’t receive the “overnighted” package until Tuesday.

If you place an order asking us to ship it using one of the expedited options, the order will need to be placed by a certain time on the day you order to allow us time to pack it to meet our delivery services’ schedules:

  • Next Day Air — 10:00 a.m. Mountain Time
  • 2nd Day Air / 3-Day Select — 11:00 p.m. Mountain Time

Please keep in mind that the amount of time it takes to ship the package to you does not include the day you place the order.. For example, if you place an order on Wednesday to ship by 2-Day Delivery, you may not receive it until Monday— because we may not ship it until Thursday, and some locations do not have Saturday delivery.  The best bet is to always order a week before you need the products.

Also, please be aware that exceptional orders may take longer to prepare for shipping. Exceptional orders include large orders, custom orders, and orders requiring special packaging.

SHIPPING TO ALASKA AND HAWAII

Shipments to Alaska and Hawaii will be sent via the method you choose from those listed on our website. USPS is our preferred method of delivery to these states.  In some cases FedEx may be used so please let us know if a certain delivery service does not deliver to your address.

SHIPPING TO FOREIGN DESTINATIONS

We do offer shipping outside the US with Fedex or USPS.  In some cases there are additional customs charges incurred at the receiving country, which are your responsibility to pay.  We are unaware of how much or when these charges may occur, therefore you will be responsible for paying them if any fees are incurred. Please research these rules for your country before placing your order.  If you refuse to accept a package due to high customs charges, and choose to return the package to us, we will only refund you for the product itself, not for the shipping charges in either direction.

Every country has different rules and regulations.  It is our customer’s responsibility to sort through this before placing an order.  Shipping to foreign destinations is expensive and time-consuming.  Please do your homework prior to placing the orders so there are no unpleasant surprises. Thank you.

SHIPPING HOLIDAYS

We are unable to process orders for shipping on the following days due to USPS being closed:  New Year’s Day, Martin Luther King Day, President’s Day, Memorial Day, July Fourth, Labor Day, Columbus Day, Veteran’s Day, Thanksgiving Day, Christmas Day, and New Year’s Day. USPS closes at noon on Christmas Eve and New Year’s Eve so there could be delays in shipping. Sometimes our fulfillment center adds an extra day (for example Monday, July 3, when July 4th was on Tuesday), to extend a holiday for their employees.  We will try to notify you on the website when this happens but you should assume there will be delays in the delivery of your product any time a holiday is involved.

 

INCORRECT ADDRESSES AND UNDELIVERABLE SHIPMENTS

If we receive an incorrect address due to your error, we are not responsible for any delays in receiving your order. The same is true for any undeliverable shipments returned to us. In addition, you will be responsible for any extra shipping charges accrued in resending such a shipment.

BACKORDERS

We do not have the staffing to offer backordering services.  When we are out of stock of an item, the website will not allow you to place an order for that item and we hope you’ll purchase those items from us when they become available.

 

CONTACT US

If you have any questions about our terms of use or our order handling policies, you can contact us via

Email: [email protected]
Phone: 224-PALEO-52   (224-725-3652)